Return Policy

At Sarlyn Jewels, we strive to ensure a seamless and satisfying experience for our valued customers. Our return and refund process is designed to make your shopping journey worry-free.

Easy Return Process: When you make a purchase through our platform at sarlyn.com, we want you to be completely content with your choice. Thus, we offer a hassle-free return policy that allows you a 15-day window from the date of item receipt to initiate a return.

Initiating a Return: To initiate a return, kindly reach out to us at [email protected] within 15 days of receiving your order. We will be more than happy to guide you through the straightforward return process. This correspondence will provide you with the necessary return address, essential details, and a comprehensive return guide.

Special Consideration: It’s important to note that custom or personalized orders, crafted specifically for you based on your preferences, cannot be returned or exchanged.

Eligibility for Return: To qualify for a return, your item must remain in its original condition – unworn, unused, and in the original packaging. Remember to retain your receipt or proof of purchase. Regrettably, we won’t be able to accept items for return if a return request hasn’t been formally lodged beforehand.

Exchanges (if applicable): In the event that an item is defective or damaged, we are more than willing to facilitate an exchange. Simply notify us at [email protected] and send the item back to our dedicated manufacturing unit.

Shipping Process: When returning a product, kindly mail it to the address specified by sarlyn.com. It’s crucial that you connect with us via [email protected] before dispatching the jewelry, loose Moissanite, or any other gemstones.

Shipping Costs: Please be aware that you’ll be responsible for covering the shipping expenses associated with the return. Shipping costs unfortunately cannot be reimbursed. If a refund is applicable, the return shipping costs will be deducted from the refunded amount.

Timeframe: The time it takes for your exchanged product to reach you may vary depending on your location.

Shipping High-Value Items: If you’re returning an item valued at over $200, we strongly recommend using a traceable shipping service or considering shipping insurance. Please keep in mind that we can’t guarantee the safe receipt of your returned item without these precautions.

We value your trust in Sarlyn Jewels and want to ensure your satisfaction at every step. For any queries or assistance regarding our return policy, feel free to contact us at [email protected]. Your contentment is our priority.