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Refund Policy

At Sarlyn Jewels, our commitment is to your satisfaction, and we’ve established a clear and straightforward refund policy to ensure your confidence in every purchase made on our platform.

Refund Eligibility and Timeline We understand that circumstances may arise where a refund becomes necessary. Our refund policy covers a time span of 15 days from the date of receiving your item. Within this period, you are eligible to request a refund for your purchase.

Initiating a Refund To initiate the refund process, please contact us via email at [email protected] within 15 days of the item’s delivery. Kindly provide your order details and the reason for the refund request. Our dedicated team will guide you through the process and provide any assistance you require.

Refund Processing Upon receiving the returned item, our team will carefully inspect it to ensure it aligns with our refund criteria. You will be notified via email regarding the receipt of the returned product. Following the inspection, we will inform you of the approval or rejection of your refund.

If your refund is approved, the credited amount will be applied to your original method of payment, which could include your credit card or the initial mode of transaction. The specific duration for the refund to reflect can vary; typically, credit card refunds take around 2-3 business days to process. However, certain credit card companies might require additional time for the refund to appear on your statement.

Delays or Non-Receipt of Refunds In case you haven’t received your refund as expected, we recommend these steps:

  1. Double Check: Verify your bank account once again to confirm if the refund has been processed but not yet reflected.
  2. Credit Card Company: Reach out to your credit card company, as it could take time for the refund to be officially posted.
  3. Bank Communication: If necessary, contact your bank to understand any potential processing delays from their end.
  4. Get in Touch: Should you exhaust these steps and still haven’t received your refund, please don’t hesitate to contact us at [email protected]. We’re dedicated to assisting you and resolving any concerns promptly.

We appreciate your trust in Sarlyn Jewels and strive to make your shopping experience remarkable. For any further inquiries or assistance, please feel free to reach out to us.

[Contact Details: Website – sarlyn.com, Email – [email protected]]